Search Results

  • Anne Arundel County Department of Public Works, Bureau of Utility of Operations

    CONSUMER SUPPORT AND COMPLAINTS: Provides Anne Arundel County residents with water service and offers bill assistance resources.--MAINTENANCE: Evaluates and resolves issues or refers customers to the appropriate source for assistance. The types of calls handled include: sewer backups, manhole issues, dirty/rusty water, water pressure issues, meter ...

  • Baltimore Gas & Electric Company, Customer Care Call Center

    Agency: Baltimore Gas and Electric Company

    MARYLAND RELIEF ACT GRANTS: RELIEF Act (Recovery for the Economy, Livelihoods, Industries, Entrepreneurs, and Families Act) provided $83 million to reduce or pay off the past due charges or arrearages of some utility customers statewide. Some BGE customers will receive, or have received, one or more unexpected bill payment grants from the state. Cu...

  • Fuel Fund of Maryland

    Agency: Fuel Fund of Maryland

    CORONAVIRUS UPDATES 7/8/21: The Fuel Fund of Maryland has updated their eligibility guidelines and, the temporary criteria change is a result of funding from the RELIEF Act, supplemental grants, and stimulus money. The Fuel Fund is:- Waiving all income eligibility- Waiving the need for a utility turn-off notice- Seniors (60+) do not need a complete...

  • Maryland Office of People's Counsel

    Agency: Maryland Office of People's Counsel

    CORONAVIRUS UPDATES: The Public Service Commission has ordered a hold on all gas/electric service terminations until June 30, 2021 for the following two groups ONLY:1)      Any customer with a signed Medical Certification Form on file with the utility.2)      Any customer who has received or been qualified to receive Office of Home Energy assistanc...

  • Maryland State Public Service Commission

    Agency: Maryland State Public Service Commission

    UPDATE 9/13/2021: Customer Contact Issues - Many Washington Gas customers are experiencing difficulties getting in touch with the utility company.  If a caller is not having success connecting with Washington Gas due to long wait times or no response, please let them know they may consider filing a complaint with the Public Service Commission Commu...

  • Maryland Department of Human Services, Office of Home Energy Programs

    Agency: Maryland Department of Human Services

    UPDATE: If someone who received benefits in FY 21 applies after 6/1 their application will be processed for FY 22. If someone has not received benefits in FY 21 and submits an application between 6/1 and 7/1 they will be processed for benefits under FY 21 and will need to apply again later to get FY 22 benefits.Increased income guidelines for house...

  • Delmarva Power, Customer Service

    Agency: Delmarva Power

    OVERVIEW: Delmarva Power provides energy utilities to DE and the Delmarva Peninsula and offers support programs to address customer concerns.SERVICES:1) SPECIAL NEEDS CUSTOMERS: For customers with emergency medical equipment, there is a program that supplies information about upcoming electrical issues. Services available to qualified participants ...

  • Annapolis Police Department, Law Enforcement

    Agency: Annapolis Police Department

    CORONAVIRUS UPDATES: Enforces the Governor's declarations about closing non-essential businesses, no large gatherings, and other issues. Concerned citizens can call the non-emergency line to report a concern.LAW ENFORCEMENT AGENCY: Assures the safety and general welfare of the public by preventing and detecting crime, apprehending criminals, enforc...

  • Americans With Disabilities Act Compliance, Montgomery County

    Agency: Montgomery County Department of Health and Human Services

    COMPLAINTS: Mediates and resolves complaints concerning county government's compliance with Title 2, ADA. Provides technical assistance and staff training.   Identifies and supervises remediation of ADA violations in County facilities and programs.  

  • Attorney Grievance Commission of Maryland

    Agency: Attorney Grievance Commission of Maryland

    COMPLAINTS: Assists in protecting the public from attorneys who fail to maintain high standards. Function is solely disciplinary in nature and does not include the recovery of fees and other damages or legal advice. To file a complaint, either complete a complaint form or write a letter to the Commission. Include in the letter your name, address an...

  • Baltimore City Mayor's Office

    Agency: Baltimore City Mayor's Office

    CORONAVIRUS UPDATE: The Mayor has created a dedicated website for coronavirus information and resources in Baltimore City, and a website for information about office closures and service modifications due to COVID LIEN SALE: Mayor Brandon M. Scott has announced th...

  • Baltimore County Government Information 311

    Agency: Baltimore County Information

    UPDATE: 12/29/21: Baltimore County will now require everyone ages 5 and older to wear masks in indoor public spaces. For more information visit: Baltimore County MandateCORONAVIRUS UPDATE: For information visit GOVERNMENT INFORMATION: Provides phone numbers for all Baltimore County government ...

  • Baltimore County Police Department

    Agency: Baltimore County Police Department

    CORONAVIRUS UPDATES: Enforces the Governor's declarations about closing non-essential businesses, no large gatherings, and other issues. Concerned citizens can call the non-emergency line to report a concern.LAW ENFORCEMENT AGENCY: Assures the safety and general welfare of the public by preventing and detecting crime, apprehending criminals, enforc...

  • Consumer Protection Division, Western Maryland

    Agency: Maryland Office of the Attorney General

    NOTE: Satellite Offices in Frederick on the 2nd and 4th Thursday of each month (301-600-1071) and Cumberland on the 3rd Tuesday of each month (301-722-2000 EX 6416).OVERVIEW: Offers consumer protection against unfair trade practices, health plan refusal, and advocates for fair consumer protection laws.SERVICES:1) CONSUMER PROTECTION: Provides consu...

  • Equal Employment Opportunity Commission

    Agency: Equal Employment Opportunity Commission

    ENFORCEMENT: Provides oversight and coordination of all federal and private sectors equal employment opportunity laws, regulations, practices, and policies including:Title VII of the Civil Rights Act, which prohibits employment discrimination based on race, color, religion, sex, national origin or reprisal/retaliation.Age Discrimination in Employme...

  • Federal Highway Administration, Civil Rights

    Agency: Federal Highway Administration

    ADA COMPLIANCE: Receives and acts on complaints about highway funds that are not being used properly and about roads, curbs and parking facilities that are inaccessible to persons with disabilities.

  • Harford County Office of Human Relations

    Agency: Harford County Department of Community Services

    INVESTIGATION: Investigates complaints of discrimination due to race, national origin, creed, sex, marital status, familial status, political opinion, personal appearance and occupation or physical/mental disability under guidelines of county code. Resolves complaints through formal conciliation or informal mediation.

  • Howard County Office of Consumer Protection

    Agency: Howard County Department of Community Resources and Services

    CONSUMER ISSUES: Helps consumers who are experiencing problems resulting from deceptive and unfair trade practices in a consumer/merchant transaction. Offers individual complaint handling through mediation and conciliation, enforcement in matters affecting broad public interest, information on consumer issues and complaint histories of merchants.Be...

  • Maryland Department of Human Services

    Agency: Maryland Department of Human Services

    CORONAVIRUS UPDATES: Local Department of Social Services (DSS) offices may be closed or only open for limited services due to coronavirus, visit for updated information. Residents can get information, apply for DHS programs and services, and check the status of applications online at the new myMDTHINK website...

  • Mayor's Office of Information & Technology, One Call Center 311

    Agency: Baltimore City Mayor's Office

    UPDATE 8/24/21 IN PERSON SERVICES: The Mayor announced that key City services are beginning to resume in-person access. Residents can visit http://baltimorecity/gov/servicestatus for an updated list of city services and their current status. Due to the changing nature of the pandemic, service information is subject to change. As a reminder, masks a...

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