COVID-19 RESPONSE: For all customers, speed has increased to 25 Mbps downstream and 3 Mbps upstream. After promotion, regular rates apply. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials, must apply and be approved by 6/30/21. After 6/30/21, standard eligibility rules apply.INTERNET AND COMPUTER SERVICE: Off...
Provides basic and enhanced discount service for customers. Basic service consists of $0.66 per month for 1 phone to gt a maximum of 30 untimed local calls every month. Enhanced service consists of providing 1 phone with unlimited local calls and 2 added value services can be bought. This costs $10 per month. Broadband is also available at a monthl...
COVID-19 VACCINATION REGISTRATION: Librarians at all branches can assist people with disabilities, the elderly, or low-income households register for a vaccination appointment. Residents must schedule an appointment at the library to meet with a librarian.COVID-19 UPDATE 3/3/21: Curbside Plus Services include in-person appointments for computer use...
CONSUMER SUPPORT AND COMPLAINTS: Provides Anne Arundel County residents with water service and offers bill assistance resources.--MAINTENANCE: Evaluates and resolves issues or refers customers to the appropriate source for assistance. The types of calls handled include: sewer backups, manhole issues, dirty/rusty water, water pressure issues, meter ...
CORONAVIRUS UPDATES: Effective April 12, 2021, the Fuel Fund of Maryland is updating their eligibility guidelines and will NOT be applying an income limit until further notice. The temporary criteria change is a result of funding from the RELIEF Act, supplemental grants, and stimulus money. If a client applied for the Fuel Fund and has NOT applied ...
CORONAVIRUS UPDATES: The Public Service Commission has ordered a hold on all gas/electric service terminations until June 30, 2021 for the following two groups ONLY:1) Any customer with a signed Medical Certification Form on file with the utility.2) Any customer who has received or been qualified to receive Office of Home Energy assistanc...
NEGOTIATION ASSISTANCE: Regulates rates and services for public utilities including gas, electricity, land line telephone service, water (cannot assist with Baltimore City residents), sewerage, steam heating, and most common carriers engaged in transportation within the state. Licenses gas and electric suppliers. A list of licensed suppliers is on ...
PAYMENT PLAN: Offers a program designed to level off payments and avoid high monthly bills during peak seasons. Divides the client's electric bill into 12 monthly payments according to the average electric use of the previous 12 months.
OVERVIEW: Provides programs for BGE customers to assist in paying their utility bill.SERVICES:1) UTILITY SERVICE PROTECTION PROGRAM (USPP): Offers protection to low-income families from utility cut-offs by allowing MEAP-eligible households to enter into a year-round, even monthly payment program with BGE. Plan is based on estimated cost of customer...
UTILITY ASSISTANCE: Provides eligible households (renters and homeowners) financial assistance with heating and/or electric costs and referrals to the weatherization program. See below for eligibility and application requirements.SERVICES:-- MEAP (Maryland Energy Assistance Program): Offers assistance with heating bill in the winter and is based on...
COVID-19 Update: 6/10/2020 Agency remains closed to the public. Individuals are directed to the website for assistance. UTILITY BILL PAYMENT ASSISTANCE PROGRAMS:-Maryland Energy Assistance Program (MEAP): Provides MEAP grants to eligible families, renters, roomers, boarders and homeowners toward the cost of heating in the winter and electricity yea...
CORONAVIRUS UPDATE: Offers limited financial assistance to the following zip codes: 21013, 21030, 21053, 21057, 21082, 21093, 21105, 21111, 21120, 21131, 21152, 21204, 21210, 21212, 21234, 21239, 21284, 21285, 21286. Individuals can submit a request for assistance by email via the website. FINANCIAL ASSISTANCE: Offers limited financial assistance w...
FINANCIAL ASSISTANCE: Provides emergency assistance with utility payments including fuel when shut off notices have been served. Offers rental/mortgage assistance when available, food vouchers for area food pantries, and may be able to help with shelter for homeless or fire victims. Limited clothing on site. Also, provides emergency medication for ...
UTILITY BILL PAYMENT ASSISTANCE-Maryland Energy Assistance Program (MEAP): Provides MEAP grants to eligible families, renters, roomers, boarders and homeowners toward the cost of heating in the winter and electricity year round. Grant is based on the type of fuel used, household size, household income and annual consumption. -Electrical Universal S...
FINANCIAL ASSISTANCE: Provides emergency cash assistance grant up to $500. Assists with court-ordered evictions, foreclosure, and burial assistance. Assists with BG&E turn off notices. Customers seeking assistance for BG&E should first apply for Energy Assistance (MEAP). If additional assistance is needed after Energy Assistance is received, custom...
FINANCIAL ASSISTANCE: Offer supplemental financial assistance when funds are available for court-ordered evictions or utility shut-off notices (gas, electric and water). They provide the last $750 for these needs. Also provide supplemental financial assistance to supplement costs for prescription medication when funds are available.
OVERVIEW: Offers professional services to homeless and low-income persons in Montgomery County. Outreach specialist available for referral and counseling. Offers mail pick up. Psychiatrist on-site once weekly. Located at 7728 Woodmont Avenue, Bethesda. Open Mon-Fri, 9AM-12:30PM; Mon, Wed. & Fri, 2-5PM; Tues & Thurs 3-5PM.SERVICES:1) FINANCIAL ASSIS...
COVID-19 UPDATE: Food donations are accepted 24 hours a day and can be left on porch. For larger donations please call ahead to schedule a time. Items needed are anything with protein, canned meats and fruits, and hamburger helper.1) FOOD PANTRY: Provides emergency food assistance once a month to area residents. Located at 601 East Potomac Stree...
OVERVIEW:The mission of the Montgomery County Family Center is to build partnerships within the community to provide services, education, support and promote self-sufficiency and empowerment. All Montgomery County residents are welcome to walk-in and receive an array of social service programs.SERVICES:* Case management, crisis intervention and ref...
FINANCIAL ASSISTANCE: Provides emergency financial assistance for utility turn-off notices (electric, gas, oil bills), rent payment assistance (if residing in Section 8 or subsidized housing, will only pay 1 month of rent), burial assistance and first month's rent. Will assess for other qualifying emergency needs.